Customer Experience, Conversion & Growth Strategy in South Africa
Red September builds customer experience and growth strategies that identify where your brand is losing customers, what is stopping them from converting and how to fix it across the full journey. From first touchpoint through to repeat purchase, we design experiences that convert and retain.
What's included
+ Customer journey mapping and experience audit + Conversion funnel analysis and gap identification + CX strategy and touchpoint optimisation + Landing page and conversion strategy + Retention and loyalty strategy development + Growth modelling and opportunity sizing + Testing and optimisation frameworks
STRAT & GROWTH
Why RED September
Growth strategy at Red September is not just about acquiring more customers. It is about improving the quality and efficiency of every stage in the customer journey so that the customers you do acquire are worth more and stay longer. We look at the full funnel and build strategies that compound over time.
01.
Full-funnel approach from awareness through to retention
02.
Data-led recommendations informed by real customer behaviour
03.
Integrated with your paid media, content and technology activity
04.
Ongoing optimisation rather than a once-off strategic document
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