Privacy Policy

Last Updated: 17 November 2025

Red September (“we”, “our”, “us”) is committed to protecting your personal information and ensuring that it is handled lawfully, transparently, and securely. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit redseptember.co.za, engage with our services, or interact with our marketing channels.

By using our website, you confirm that you understand and agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Delivery/physical address
• Business or enquiry information
• Order details
• Payment details (processed securely by third-party providers — we do not store card information)

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser and device information
• Pages visited, time spent, and actions taken
• Referring URLs
• Cookie data and tracking identifiers
• Location data (approximate)

1.3 Cookies & Tracking

We use cookies, pixels, and tags to:

• Improve site functionality
• Improve service delivery
• Analyse user behaviour
• Run marketing campaigns
• Support Google Analytics and Google Ads remarketing

You may manage or disable cookies in your browser at any time.

2. How We Use Your Information

• Process and fulfil orders or enquiries
• Improve website performance and customer experience
• Provide customer support
• Send updates, responses, and marketing communications (if consented)
• Run Google Ads and remarketing campaigns
• Analyse traffic and website behaviour
• Prevent fraud and improve security
• Comply with legal requirements including POPIA

3. Google Marketing & Analytics Compliance

3.1 Google Analytics

We use Google Analytics to understand website traffic and user behaviour. Google may collect cookies, device identifiers, and IP addresses.

3.2 Google Ads & Remarketing

We use Google Ads to display personalised ads across Google Search, YouTube, and partner sites. Google and other third-party vendors use cookies to:

• Serve personalised ads based on past activity
• Build remarketing audiences
• Measure ad performance

You may opt out of personalised ads via Google Ads Settings.

3.3 Google Tag Manager

Tags on our site may collect marketing and analytics data to improve measurement and service delivery.

4. How We Store & Protect Your Information

We use industry-standard security measures including SSL encryption, secure hosting environments, limited staff access to personal data, secure payment processing via third-party providers, firewalls and malware monitoring. We do not sell, rent, or trade personal information.

5. Sharing of Information

We only share information with trusted partners when necessary to provide our services, such as payment processors, courier and logistics partners, Google advertising and analytics services, email and communication providers, and website hosting & technical support providers.

6. Your Rights Under POPIA

You have the right to:

• Access your personal data
• Request updates or corrections
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent
• Request details of all personal information we hold
• Lodge a complaint with the Information Regulator of South Africa

To exercise any rights, contact us at [email protected].

7. Children’s Information

We do not knowingly collect or process personal information of anyone under 18. If you believe we have collected such information, contact us immediately.

8. Third-Party Links

Our website may include links to other sites. We are not responsible for the content, security, or privacy practices of external websites.

9. Updates to This Privacy Policy

We may update this policy occasionally. Any changes will appear on this page with a new “Last Updated” date.

10. Contact Information

Office Address:
First & Second Floor, The Aviary, 60 Glenwood Rd, Lynnwood Glen, Pretoria, 0081

General Email: [email protected]

For New Business:
Call Thabi: 012 030 1433
[email protected]